Customer Reviews | Level 9 Heating & Cooling

5

Please be advised that I have received service recently from Matt May of Level 9. Here is how I rate Matt’s performance: 1. Knowledge – Excellent in all categories as it may pertain to HVAC skills. 2. On-Time—Excellent and he always calls in advance of arriving at my home. 3. Professionalism—Excellent in terms of customer interface and respect for my home. Always leaves the workspace clean and neat upon completion of tasks. 4. Would I recommend Level 9 and specifically Matt May—Absolutely on both accounts!

September 24, 2020

5

Everything was great. The Gentleman was very professional

September 24, 2020

5

ADAM & BRADON WORKED VERY HARD AND IT WAS OVER AND ABOVE WHAT COULD OF BEEN A NORMAL SITURATION WITH JUST A NORMAL TECNICAN. THANK YOU FOR HAVING SPECIAL FOLKS LIKE THIS WITH IN YOUR COMPANY !! AAAAA ++++

September 22, 2020

5

Fast response, knowledgeable, friendly, and thorough.

September 21, 2020

5

Robby is great and goes above and beyond. His knowledge of geothermal systems is outstanding.

September 21, 2020

5

Technician was great polite informative and considerate of our home

September 15, 2020

5

Everyone I dealt with at Level 9 was very professional and courteous. A technician was at our house within 2 hours of my initial call. They send text notifications when the tech is enroute, which was always on time or early. They brought us two window units to use until our new system was installed. They did a great job with the installation, and in a timely manner. I would definitely recommend Level 9.

September 12, 2020

5

The service was great! The gentleman was very helpful & nice. I really like this company & would recommend them!

September 09, 2020

5

Level9 made the replacement of a new heating and cooling system so easy. Kevin, the technician that evaluated and made recommendations/options for a replacement system, was very knowledgeable, answered all my questions, and explained everything so that I could make a decision about the right system for me. Rob and Greg were the technicians that did the installation. They did an excellent job removing the old units and installing a new system. Rob reviewed the smart thermostat with me and set up the cooling and heating times I requested, and gave me a thermostat pamphlet for future reference. The office/technicians were very courteous when setting up appointment times and contacted me ahead of time on the day of arrival. Everyone wore shoe covers as well as face masks. I highly recommend Level9 for their knowledge, experience, and reliability. (Sept. 2020 Joan R.)

September 08, 2020

5

Happy with quick response. Adam and Brandon were professional, knowledgeable and courteous.

September 02, 2020

5

Both of the technicians were very courteous and did their job in a professional manner. I would have them do work on my systems anytime. You are lucky to have such good technicians like them. They deserve a attaboy.

September 01, 2020

5

Level 9 is the best HVAC company I have ever dealt with. On time, friendly and professional. They explain everything they are doing and give you all the options up front. If you want to deal with the best call Level 9.

August 31, 2020

5

The technician who came out was prompt, contacted me when he was a short way out, and was completely up front with any and all problems/solutions and what those would cost before he even touched the AC unit. He did everything I asked for, didn't try to upsell me, and thanked me for my time when he was done. I will definitely use this company again.

August 29, 2020

5

Affton Heating and Cooling merged with Level 9. Unlike most mergers, the quality, service and affordability remained at the same high level.

August 28, 2020

5

Steve was the technician who came out to our home today on time. He did an excellent job. He recommended that we consider buying a new heating cooling system since the present one is 17 years old. Since we’ve use Steve and his former colleagues for over 35 years we trust him implicitly. We intend to use level nine as he recommended.

August 27, 2020

5

Prompt service by a knowledgeable person. I would highly recommend this company.

August 26, 2020

5

Total professional. Totally satisfied

August 26, 2020

5

My AC went out and I had to call after hours. I got an immediate response, and was put on the schedule ASAP. Technician Matt arrived on time, was extremely friendly, professional and knowledgeable. He got it up and running in no time, and suggested their affordable maintenance program to prevent any future issues. I immediately signed up, was super impressed with his work and will definitely be recommending them to anyone else in need!

August 26, 2020

5

The repair man was good at his job and fix the problem in timely matter

August 23, 2020

5

Very good job he came out on a Saturday night to fix our ac unit. Thank you

August 23, 2020

5

Great service service tech was very knowledgeable

August 21, 2020

5

They were careful to wear booties to protect carpet, wore masks, and did a thorough job of checking to see if they could identify the mysterious noise.

August 20, 2020

5

Really good communication and explanation of needed work and options. Friendly service also

August 18, 2020

5

I believe his name was Greg. He was very professional, knew exactly what he was doing and did it well. My mom has Alzheimers/dementia, he was very patient and kind to her; she was a bit argumentative and didn’t want to hear what he patiently tried to explain. I hope he does her next service. Peggy Finley, daughter of Charlotte McAdams

August 18, 2020

5

Great response time friendly service and communication. Fair pricing and quality work. Will definitely call for future service.

August 18, 2020

5

Very personable young man. Took care of our problem immediately. Great experience.

August 17, 2020

5

I had an issue with one of my Trane roof top units “short cycling” during one of the recent heat waves. Chris from Level 9 came out and quickly diagnosed the problem but Trane could not get the replacement parts to Level 9 quickly. Recognizing the impact of no air conditioning from this unit, Max from Level 9 brought out and installed 2 loaner window air conditioners, which enabled us to be able to stay in our home during the wait for parts. Once the parts arrived, Chris and Max installed them and we were up and running. Based on their exceptional performance, I purchased 2 WiFi Thermostats from Level 9. They gave me a great price AND took care of the rebate paperwork with Ameren. I would highly recommend Level 9 to anyone needing HVAC service or new installations. They are extremely fair, proficient and professional and are therefore very deserving of your business!

August 14, 2020

5

VERY PROFESSIONAL, SKILLED, KNOWLEDEABLE, POLITE TEAM FROM THE TOP TO THE BOTTOM, GREAT MANAGEMENT, ESTIMATORS, INSTALLERS AND OFFICE STAFF! SERIOUSLY, IF YOU NEED ANY HVAC WORK OR SYSTEMS INSTALLED, THESE ARE THE FOLKS YOU WANT TO USE! THANKS, LEVEL 9!!!

August 14, 2020

5

Courteous, knowledgeable, friendly

August 13, 2020

5

Chris did a good job. Was very nice. Cleaned up after job. Will use you guys again if needed.

August 10, 2020

5

The technician we had today did a great job, but most importantly he really knew his air conditioning and spotted the issue right away. He was courteous and efficient. Great job!

August 08, 2020

5

WELL KEVIN WAS VERY PROFESSIONAL, POLITE AND KNOWLEGABLE! ABBY AND MIRANDA WERE ALSO VERY POLITE AND HELPFUL. THANK YOU.

August 08, 2020

5

Level 9 sent Ben to do my maintenance check and he was very efficient, knowledgeable, helpful, and friendly as he did a good job doing the maintenance. I would highly recommend Ben and Level 9.

August 07, 2020

5

Steve was very friendly, on time and efficient. Great company.

August 03, 2020

5

Ben was very helpful in explaining everything and is an asset to your company. We hope he can always be our maintenance and or repairman in the future.

August 03, 2020

5

On time, friendly, fixed problem quickly.

July 31, 2020

5

Don does a fantastic job. He is very knowledgeable and personable. I've known Don for a long time so I highly trust him! I would highly recommend Don for your heating and cooling needs. Thank you.

July 30, 2020

5

Very knowledgeable staff answered all questions. A pleasure to work with

July 30, 2020

5

Quick response and very professional friendly service

July 30, 2020

5

Kevin explained everything very clearly about what needed to be done then gave us a quote. They even put in a temporary window a/c unit while they were installing the A/C and furnace. Both technicians did an awesome job. Highly recommend !!

July 25, 2020

5

Professional and helpful. Chris was great.

July 25, 2020

5

He was a gentleman! Wore a mask ! Very polite! Went right to work! Very efficient!Extremely pleasant personality! Very professional! Hope he comes to our home! His name is Ben

July 22, 2020

5

He took his time , & explained everything. Also ,K. was very pleasant & friendly.

July 22, 2020

5

I was pleased. Derek was on time went right to work. He showed great attention to detail and spotted a burned wire, which he replaced He also checked everything else out, thoroughly washed off the fins, and replaced the filter. Altogether I was impressed with him and he was good to talk to as well. By the way he was careful to wear a mask and was aware of social distancing!

July 22, 2020

5

Donnie and Gregory did an amazing job with my installation. Very pleased with the work and satisfied with the product.

July 20, 2020

5

The service and repair were completed quickly. Before I knew it the repair tech was in the front office to collect a check for the completed service. Maybe next time the tech could let us know when he arrived and what was wrong with the unit prior to presenting the invoice. I guess a little more communication is the point. The main thing is we appreciated the quick service and repair that you all provided. Thank You, Bud P

July 20, 2020

5

We had a great experience as usual with Level 9. We had to schedule a last minute, after hour appointment and a tech was at our home within 2 hours, identified the problem and fixed it all during the appointment. He saved us from the intense heat over the weekend. This company is outstanding. Thank you!!!

July 20, 2020

5

Quick response on a Sunday morning! And technician arrived promptly, diagnosed the problem quickly, and fixed it in minutes. All in all - a great experience.

July 20, 2020

5

I called in the morning and Adam was here by 1:00pm and fixed the issue quickly.

July 18, 2020

5

Derek is one of the best people I have ever worked with. Professional, Accurate, Knowledgeable, and Efficient.

July 17, 2020

5

Rick did a great job. He identified the problem, went and picked up the needed part, and came back and fixed the problem. He is friendly and knowledgeable.

July 17, 2020

5

WHAT MORE CAN I SAY I'VE USED THEM FOR YEARS ALWAYS POLITE PROFESSIONAL AND ALWAYS RESPECTFUL OF SITUATIONS THAT ARISE

July 16, 2020

5

Level Nine is a wonderful company! Thank you for your quick response yesterday on Wednesday, July 15th. Problem was solved. Need a printed copy of the bill, could not get it on my email. Thank you. Sally Washburn

July 16, 2020

5

Fantastic service on a really old HVAC system!

July 15, 2020

5

It was a great experience. No fuss, no muss. Done in quick time. All good. thanks Mary P.

July 15, 2020

5

Technician Chris Hinson was prompt and cheerful in answering my questions. He knew what the problem was with my unit. He explained what needed to be done and quickly completed the work.

July 15, 2020

5

The technician you sent out responded within an hour to our home on an after hours call. That was extremely helpful because we have two small children in our home was getting hotter by the minute. The technician Greg Jones was extremely thoughtful and courteous. Mr. Jones was fast to diagnose the problem and get it fixed. He even let us know of potential future problems which we will be contacting you in the fall to remedy. Because of Mr. Jones is quick response and professionalism we will be using level nine in the near future.

July 14, 2020

5

Our technician was super fast and even changed the filter on the AC Unit.

July 13, 2020

5

Fast excellent courteous service. Dependable and very pleased

July 13, 2020

5

Gregory J. Was awesome. Couldn't be happier. 10 out of 10 stars

July 12, 2020

5

Mr Jones was great! Came out on a Sunday morning and was very happy to help us. He knew immediately what the problem was. Thank you Level 9

July 12, 2020

5

He did a excellent job and was friendly and curious

July 10, 2020

5

Greg was on time and very nice. Appreciated him wearing a mask. Very professional.

July 09, 2020

5

Level 9 got the cold back in our house within 24 hours of our call. Thanks guys.

July 09, 2020

5

Love this service.

July 06, 2020

5

Matt was thorough and very polite.

July 02, 2020

5

You guys came out and had me up and running in no time.

July 02, 2020

5

Technician was very informative and thorough. He answered all our questions and was not trying to "upsell" us. Quite courteous and efficient. I would highly recommend him to anybody. He represents your company extremely well.

July 01, 2020

5

Tech service rep Ben was a pleasure to meet. He answered all of my many questions in a courteous, professional manner. And I was pleased with the thoroughness of his trouble shooting and resulting repairs. Your company has won a new customer for my future AC/heating needs.

July 01, 2020

5

Excellent job very professional

July 01, 2020

5

Quality technicians and very thorough during their semiannual checks When an issue occurs it is addressed quickly and professionally and accurately Very confident with Level9 and trust them completely

June 30, 2020

5

Derek has serviced our furnace and AC for years. The service is excellent and Derek is always friendly and professional.

June 30, 2020

5

Matt was professional, early and answered all of our questions. He even let our dog give him a kiss! He didn’t try to up sell or recommend anything unnecessary! Great experience- thanks!

June 29, 2020

5

All went well here, at my home! I'm very satisfied with the work that was done, to ensure that my home stays cool, on hot days and I can only assume, that the new furnace will keep my home cozy warm in the winter! I did have an employee of yours, "Gregory Jones", to return today the 29th of June, 2020, to boost the Freon level, since I found that, the air flow was not as cool, as I felt it should be, being it was a complete replacement of the unit and also new duct work! Though when the initial instalment, on the 9th of April, the temperature outside was not extremely hot, so it only needed adjustment! Finally your workers were polite and they were informative, about what they were doing and about the units as well! They cleaned up all debris from their work, that they did, and removed the old units! I'd also like to thank you, for your quick response to my needs, and the accurate work in finding the right units suited for the square footage of my home!

June 29, 2020

5

Have purchased 2 furnaces and 3 AC over the last 20 years from Jack Dames. Service has always been fast and customer service is great. My AC went out Sun night. I called first thing Monday morning and they were here in 2 hours. Highly recommend!

June 29, 2020

5

Excellent, informative and professional. Will keep this company for regular maintenance to avoid future issues.

June 26, 2020

5

My air conditioner died after hours and they sent a Tech within 45 minutes to my home! Very professional and easy to talk to. Would highly recommend!

June 26, 2020

5

So thankful they were able to come quickly and diagnosis the issues and take care of them while explaining the fix. So glad we are back to being cool!

June 25, 2020

5

Steve came on time, checked the unit and found the problem quickly. Had a replacement component in his truck and had AC back on! Very very professional.

June 25, 2020

5

Steve was courteous and professional. He immediately identified and remedied the problem.

June 25, 2020

5

Shout out to Level 9 heating and cooling. When I realized something was up with our AC, I called at 11:00 in the morning and their tech was there by 1:30. Greg was very professional and had everything up and running in no time. Got a great deal by subscribing to a membership so we’ll save money on any future work we might need done.

June 25, 2020

5

Matt was friendly, conversive, and informative. Very positive experience. Take care. DENNIS

June 24, 2020

5

The service was amazing. Gregory was happy to answer all our questions. Only company & technician we'll use in the future.

June 24, 2020

5

When it comes to accurate information, no hype or pressure sales I get it with them. Weather it’s getting education to make best choices for the project in function and budget, new full systems or even old boiler systems. They get it done right, in time and professional

June 24, 2020

5

Matt was friendly, conversive, and informative. Very positive experience. Take care.

June 24, 2020

5

The service was amazing. Gregory was happy to answer all our questions. Only company & technician we'll use in the future.

June 24, 2020

5

Answered my questions and was very courteous.

June 23, 2020

5

HVAC installers, they were polite and knew exactly what they doing, and how to approach the situation, outstanding performance and professional.

June 23, 2020

5

The service technician was prompt and wore a mask so I felt safe (I wore a mask too) Very knowledgeable and friendly. In, out and paid for within 30 minutes. Very reasonably priced too, Thanks!

June 22, 2020

5

Great work, great customer service. Thank you.

June 21, 2020

5

Ben was courteous and went right to work. In no time diagnosed the problem. Before long air was working. My daughter/son-in-law Robyn and Matt Busekrus recommended your company. Thank you I'll be sure to recommend you also.

June 19, 2020

5

Thanks for the visit today. Very professional!

June 18, 2020

5

Technician was prompt and very knowledgeable.

June 17, 2020

5

Level9 texted me, with a picture, before Matt's arrival. Matt arrived shortly after the text, introduced himself, and went to work. He was very professional and friendly. As he worked, Matt explained key parts of his inspection and service. Upon completion, he shared some things to keep an eye on for the future. The bill was settled quickly, with an invoice emailed to me within minutes. Fantastic service! I will absolutely be calling on Level9 for any future heating or cooling needs!

June 16, 2020

5

All their techs was very professional and extremely knowledgeable of their HVAC systems. I was very impressed. I'd Iike thank them ALL so much. Each of them was instrumental with the installation of the system. And I also had them replace my water heater at the same time. They left nothing undone. Everything was to the T perfect. No leaks after the installation and they were very mindful of not dragging in any dirt. They actually cleaned up after themselves. All I had to do was just a little sweep. So thank you all so much. Ben, Chris, Robby, Randall & the new kid. You guys rock!

June 15, 2020

5

Rich has been coming to evaluate my ac/ furnace and that of all my family members for years - LOVE HIM - and all the new employees and /or apprentices that have come with him. From making that appointment on the phone to discussing my ac/ furnace needs - everyone has always been very helpful and professional. I work at a hospital and know a lot of people and meet new people all the time and if anytime anyone asks for a reference I always speak highly of Rich and give them his phone number - 5 star rating every time !!!

June 15, 2020

5

Great service from start to finish, at a fair price!

June 13, 2020

5

Kevin was extremely knowledgeable very willing to listen as well as help to explain the working of the units we ate considering. Overall excellent experience

June 12, 2020

5

The technician was professional and courteous. Very nice to work with.

June 12, 2020

5

Very professional and kind in answering questions and his servicing the unit.

June 12, 2020

5

Ben was wonderful! Very professional and thorough! I will definitely call them again!

June 10, 2020

5

Chris showed up on time, went to work and solved our ac problem. Miranda in the office was very friendly too. We would definitely call Level 9 again.

June 10, 2020

5

Level 9 literally saved us $757. We called another contractor to fix our AC that wasn’t cooling. They quoted us $1282. I felt that was just way too high. So, we called Level 9 as we had service from Bob’s in the past. They only charged us $525 for the exact same repair. The technician Derek was friendly, courteous, and did a great job. Don’t waste your time with other HVAC contractors. Call Level 9 for the best service and price in town.

June 09, 2020

5

Great company and excellent customer service! Ben Ketcherside was prompt, thorough and got my air conditioner up and running quickly. I will use Level 9 Heating and Cooling again and will request Ben as our technician. Thank you!

June 09, 2020

5

The technician was prompt and very knowledgeable. He helped us problem solve our particular issue.

June 09, 2020

5

Zero issues, complaints or short comings. The Technition (Matt) was safe, courteous, on time, very professional and super friendly. My entire experience was awesome. Matt believes in his company, his companies values, his companies brand. He represented well. I’d like to have Matt as our personal representative.

June 09, 2020

5

Adam, your service technician, was very helpful and did a great job....it was a joy meeting him.

June 07, 2020

5

Adam was an awesome help and made the day of my proposal 100% better with his awesome knowledge and service for our air conditioner!

June 06, 2020

5

Knowledgeable, informative, and very prompt and courteous. I will be using Level 9 from here on. My service tech, Matt May, was awesome. I highly recommend using him and this company for all you HVAC needs.

June 05, 2020

5

Very friendly service that explained all recommendations and answered all questions

June 05, 2020

5

We had a professional from Level 9 come and give us a quote on a new HVAC system. He called prior to arrival, arrived right on time and was very courteous. He was very thorough and knowledgeable. He definitely knew his stuff and helped us feel more confident in making the right decision. Would highly recommend!!!

June 04, 2020

5

Steve arrived on time and completed a very professional review of our air conditioning system. We are very pleased with the ongoing services we have received from Steve and Level 9 Heating and Cooling.

June 04, 2020

5

We've always had pleasant and thorough service people.

June 02, 2020

5

Chris was able to figure out quickly what was wrong. He fixed the problem efficiently and is a very nice man. Highly recommended from me

May 29, 2020

5

I called Level 9 at 3:00 on a Friday afternoon, and they responded immediately with a qualified and caring technician. I was at the hospital with my daughter while the rest of the family was at home. I was able to talk directly with Chris, the technician, and he was able to take care of our A/C issue quickly. He even had a spare window unit for our sick daughter’s room in case he couldn’t fix the AC before she got home. Incredibly thoughtful and so appreciated. One less thing we needed to worry about at this point! Well done.

May 29, 2020

5

Called and got appointment for same day. Arrived right on time. Called when he was on the way. Great service!!

May 29, 2020

5

Great to know you have my back!

May 26, 2020

5

You were able to fit me in the same day as I called, which is probably tricky after a holiday weekend. Everyone was polite and communicative. When the technician arrived he was very polite and explained everything to me.

May 26, 2020

5

I was treated with understanding and a truly honest answers to all my concerns. There was never any pressure to do what I knew needed to be done. I going with your company for my A/C replacement because I know that you can be trusted. The unit is easy to find, but trust isn't. Thank you...... Theresa and Ulli Hoyer.

May 21, 2020

5

Very nice & knowledgeable of the AC unit indoor and out. Very honest. It was a pleasure taking with Ben.

May 19, 2020

5

This company was amazing!! I would recommend without hesitation. Professional...easy to talk to...very nice. VERY happy and satisfied!

May 19, 2020

5

This is the first time since they changed to Level; however, the service was as great as before under the old name. Have used them for many years and have always been satisfied.

May 19, 2020

5

Chris from Level 9 was professional, courteous, and knowledgeable. Would highly recommend.

May 18, 2020

5

Chris was great! He explained everything very patiently and didn’t try to sell us anything we didn’t need. Plus, he’s a vet. I love supporting companies that support our vets!

May 15, 2020

5

Very reliable.polite and caring.. Have been a satisfied customer for many years.

May 14, 2020

5

Very professional. Will call you again when I have a problem. THANKS SO MUCH

May 14, 2020

5

Very professional. Will call you again when I have a problem. THANKS SO MUCH

May 11, 2020

5

Great service! Thank you Greg for finding and fixing the problem! We would use Level 9 again.

May 08, 2020

5

All went great , well done and in time promised. Thank you.

May 08, 2020

5

All went great , well done and in time promised. Thank you.

May 08, 2020

5

overall very good

May 07, 2020

5

Adam, your service technician, was very helpful and did a great job....it was a joy meeting him.

May 07, 2020

5

Adam Brittington is a very pleasant and mannerly young man. He definitely knew how to repair the problem. I enjoyed our conversations and his explanations on the history of his company. I have no doubt my heating/AC is properly repaired and is ready for when the weather demands it. Nice to know Bob"s Heating is in such capable hands, and the future is bright for Level 9 Heating and Cooling. Thanks for the speedy service call, and I want to say THANK YOU VERY MUCH.

May 06, 2020

5

Adam Brittington is a very pleasant and mannerly young man. He definitely knew how to repair the problem. I enjoyed our conversations and his explanations on the history of his company. I have no doubt my heating/AC is properly repaired and is ready for when the weather demands it. Nice to know Bob"s Heating is in such capable hands, and the future is bright for Level 9 Heating and Cooling. Thanks for the speedy service call, and I want to say THANK YOU VERY MUCH.

May 06, 2020

5

The two young men did a fine job. Taking time to make sure everything was right. Also made sure the job was to my satisfaction.

May 05, 2020

5

Very good tune up. Answered all our questions and helped resolve some worries we had.

May 04, 2020

5

I Had Gregory Jones, very professional, knowledgeable, & courteous. I will definitely refer Level 9 to others and use them again if needed.

May 04, 2020

5

Very good tune up. Answered all our questions and helped resolve some worries we had.

May 04, 2020

5

i Had Gregory Jones, very professional, knowledgeable, & courteous. I will definitely refer Level 9 to others and use them again if needed.

May 04, 2020

5

Your technician, Chris Hinson, phoned shortly in advance of arrival, arrived as scheduled, was proficient in his job performance, executed service expediently and efficiently with excellent customer service and communication skills. He was very respectful of social distancing protocol, which we very much appreciated. We were very pleased with the service we received.

May 02, 2020

5

Level 9 did a great job. Joe and Steve Klebolt are fantastic technicians. Thank you so much

May 02, 2020

5

Adam was very friendly. He got in and got the work done quickly and answered all my questions. I would definitely call Level 9 for work again.

May 02, 2020

5

Level 9 did a great job Joe and Steve Klebolt are fantastic technicians Thank you so much

May 02, 2020

5

Adam was very friendly. He got in and got the work done quickly and answered all my questions. I would definitely call Level 9 for work again.

May 02, 2020

5

Derrick is awesome! He is very professional and always makes sure everything is working properly and answers any questions we may have. He's the best!

May 01, 2020

5

Chris was conscientious about keeping our house clean as he inspected the ac. He gave us information without pushing us to purchase anything. Very friendly.

May 01, 2020

5

Chris was conscientious about keeping our house clean as he inspected the ac. He gave us information without pushing us to purchase anything. Very friendly.

May 01, 2020

5

Very courteous and professional.

April 30, 2020

5

He checked everything and was very good at his job.

April 30, 2020

5

Very courteous and professional.

April 30, 2020

5

The technician was very professional. He was on time and he let me know before he got there he was on the way. I shared with him a concern I had with my thermostat he listened and took care of that concern. He checked out my system and also replaced the filter and then reported to me his findings. He covered all the bases and I would say he is a valued employee and I felt that I had a very complete inspection. I also received a discount On the visit that was offered on a postcard I received in the mail. Last but not least he was very polite and courteous.

April 30, 2020

5

He checked everything and was very good at his job.

April 30, 2020

5

Chris was polite, and thorough. Check out the furnace and AC. Told us our options for fixing the AC.

April 29, 2020

5

Chris was polite, and thorough. Check out the furnace and AC. Told us our options for fixing the AC.

April 29, 2020

5

Came right on time, very professional

April 28, 2020

5

Ben was patient and knowledgeable. Fixed a few things so i won't break down later. Great guy.

April 28, 2020

5

You cleaned my air conditioner and gave things that should be corrected when cutting my grass

April 28, 2020

5

This was the third call for the furnace stopping. The technician spent a long time searching for the cause. It turned out to be a bad battery in our thermostats shutting down the furnace.

April 28, 2020

5

Did all that was asked and expected.

April 28, 2020

5

Level 9 team did a great job improving our air quality in our home. Kind and professional and appreciate the contact less call during COVID. Great job !!!!

April 28, 2020

5

Came right on time, very professional

April 28, 2020

5

Ben was patient and knowledgeable. Fixed a few things so i won't break down later. Great guy.

April 28, 2020

5

Level 9 team did a great job improving our air quality in our home. Kind and professional and appreciate the contact less call during COVID. Great job !!!!

April 28, 2020

5

The technician- Robby Ketcherside was great took his time and found problems was able to fixes them on the same visit. Very happy.

April 27, 2020

5

The technician- Robby Ketcherside was great took his time and found problems was able to fixes them on the same visit. Very happy.

April 27, 2020

5

Prompt, professional and extremely courteous. Fair pricing.

April 26, 2020

5

Excellent service

April 24, 2020

5

always good, as expected.

April 24, 2020

5

A completely professional service call.

April 24, 2020

5

As expected great job

April 23, 2020

5

I've been a customer since 2004. The service is as good today as it was 16 yrs ago.

April 22, 2020

5

Great , prompt , communicated and fixed quickly

April 20, 2020

5

With Rich on the job it’s always good.

April 20, 2020

5

He was very knowledgeable and very friendly and should be commend for his work. Thank you

April 20, 2020

5

The experience was very good from start to finish, from bid to completion. They showed up when they said they would be there. They were knowledgeable and willing to explain different products to us. The bid was the exact final cost. The installation was quick. The final installation looks great. And they cleaned up before the left.

April 17, 2020

5

Everything went as scheduled,just the way I was told it would go when I set up the appointment to replace my old A/C and heater. The price was reasonable and installation went perfect.

April 16, 2020

5

Rob was very knowledgeable, very informative and friendly. We have requested him to come back because he did such a great job .

April 16, 2020

5

Everything went as scheduled,just the way I was told it would go when I set up the appointment to replace my old A/C and heater. The price was reasonable and installation went perfect.

April 15, 2020

5

Quick response and found problem very quickly Had us repaired in a very short time.

April 14, 2020

5

It is awesome when the choice of an HVAC company are vindicated by outstanding service and customer support. 18 months ago we chose Jim's Heating and Cooling to install a new heat pump system. Recently, the system began short cycling in heat mode and running constantly in A/C. Level 9 sent out Robby for trouble-shooting and he quickly dug in and located and repaired the issue. His knowledge, skill, and demeanor is outstanding and I would recommend level 9 for HVAC installation and service.

April 10, 2020

5

Rob did an amazing job, he is very knowledgeable. I will definitely be using this service from now on.

March 02, 2020

5

Rob did an amazing job, he is very knowledgeable. We have been living here for 15 years and didn’t know things about our unit until he thoroughly explained it . Very friendly and efficient, will definitely be using this service from now on .

March 02, 2020

5

Arrived quickly, great hospitality, they took time to talk with you about what's going on, and they truly care about their work!

March 02, 2020

5

This company is the best! I had some issues with our air conditioner and they helped me fix it super fast and were super helpful with the process! Highly recommend!

February 22, 2020

5

Level 9 has a very professional team that’s willing to put the customer first and help you out in a timely manner! I strongly recommend them for your heating and cooling needs.

February 21, 2020

5

Had a great experience with Level 9, from the office staff to the technician. Would hands down recommend them to anyone looking for HVAC help.

February 21, 2020

5

We recently had a heat pump and matching coil with electric back up heat installed. Randall was our initial contact and was professional as well as persuasive. My wife and I were extremely impressed. The units were installed by Dan and Greg. In the words of Winston Churchill, "Never have so few (Dan and Greg) done so much for so many (our family of four)." These two guys were awesome. One thing about Greg is he is loyal to a fault. As they were wrapping up, I asked Greg to show me how to work the thermostat. He told me he had already explained it to my wife and she had told him not to show me as I would surely mess it up. I replied by asking what am I supposed to do if something happened to her and he said he would leave his number and I could just call him. All this as my wife cackled in the other room. Level 9 has definitely proven itself to be the go to company for your heating and cooling needs.

January 17, 2020

5

Wonderful people and fantastic service!

December 14, 2019

5

Installed a Comfortmaker heat pump and had great service with good customer relations with service techs who handled some glitches in the unit. They are reputable and I am glad I chose Level 9.

October 14, 2019

5

Fair prices and financing options.

October 10, 2019

5

I just want to give a huge shout out to the technician Dan who stayed at my home until my AC situation was figured out and fixed. His concern, diligence, and expertise are very appreciated!!

August 30, 2019

5

Level 9 is the perfect company to go with! Great customer service and very reasonable.

August 28, 2019

5

The team consisting of Adam, Randall and Joe were able to diagnose, quote and install a new air conditioning unit In quick order to get our rental family relief in the hot and humid summertime. The excellent response and turn around time helped us keep our own customers happy. Great communication and quality service at a fair price is why Level 9 is our partner in business.

August 20, 2019

5

5 Star Company!!! Their tech Adam is the best!!!!

April 29, 2019

5

I think this company is going to be very good. Looking forward to my Spring Checkup.

April 16, 2019

5

A pleasure to work with. Happy to discuss findings, if any, and provide suggestions to make your system as efficient as possible.

March 14, 2019

5

The staff is great! Their service techs are fast and make sure the problem is fixed. Everyone at Jim's has been great to work with.

February 26, 2019

5

The staff at Jim's is fast, affordable and easy to deal with. Theresa can set you up with anything you need from routine maintenance to the purchase of a whole new HVAC system. Great people.

February 26, 2019

5

I recently had an issue with the AC in my home. They came out right away to help fix this issue. From the office admin to the service tech everyone was extremely friendly and helpful. Highly recommend!

February 26, 2019

5

The only legitimate HVAC company based in Franklin County.

February 26, 2019

5

The Crew did a great job!

February 26, 2019

5

Thanks so much to Teresa and her excellent crew! Great job!

February 26, 2019

5

This place is a complete package! Not only are they knowledgeable, but they are friendly and efficient. They will help you with financing and rebates. They handle everything for you and explain the process along the way. We received three quotes when we were replacing our furnace, A/C unit, and water heater and they were right in the middle as far as price. However, their service, knowledge, and professionalism made them an easy choice. Make sure to call them for a quote, you'll understand what I mean when you meet them.

February 26, 2019

5

Great people Great service. They redid our business and the workmanship was excellent and the units are performing great left no mess. Thanks!

February 26, 2019

5

Dan and his team were great! I had a mini split system installed, and they were all clean, courteous, and prompt. Definitely, the number I want hanging on my A/C!

February 26, 2019

More than just heating and cooling. Check other money-saving products and also a maintenance plant to keep your heating and cooling in great condition. Great service.

February 26, 2019

They were recommended by a friend years ago. I've used them several times always seem professional and honest.

February 21, 2019

I called on a Sunday morning, hottest day of the summer so far and they were at my door within one hour! The air conditioner was fixed and the service technician was friendly, and glad to have helped us. I would recommend Level 9 for all your air conditioner/heating needs. First class operation!!

February 21, 2019

Absolutely fantastic service. In less than an hour of my initial call the technician had the problem with my ac unit diagnosed and fixed. Highly recommend.

February 21, 2019

I have never dealt with such a great company. If you want a company that actually takes time to explain every question you have, has clean cut employees, arrives on time, and go above and beyond for their customers then Level 9 Is the company. We had problems with other companies like freedom heating and cooling with our home warranty and dames came out and actually had a tech that knew what he was doing. He got our a.c taken care of in no time at all. We will never use anyone else except dames. I promise you, you will be more than happy with there service.

February 21, 2019

They do an incredible job and are very reasonable in terms of price. They will act immediately in an urgent situation as well. I wish all contractors were like them.

February 21, 2019

5

Missouri Weather is so crazy! You need your heater one day and a/c the next. I’m so glad Level 9 is here to keep my unit going. Thank you.

February 20, 2019

5

More than just heating and cooling. Check other money saving products and also a maintenance plant to keep your heating and cooling in great condition. Great service.

August 29, 2018

5

Dan and his team were great! I had a mini split system installed, and they were all clean, courteous, and prompt. Definitely the number I want hanging on my A/C!

March 21, 2018

5

Great people Great service.They redid our business and the workmanship was excellent and the units are performing great left no mess. Thanks!

February 28, 2018

5

This place is a complete package! Not only are they knowledgeable, but they are friendly and efficient. They will help you with financing and rebates. They handle everything for you and explain the process along the way. We received three quotes when we were replacing our furnace, A/C unit, and water heater and they were right in the middle as far as price. However, their service, knowledge, and professionalism made them an easy choice. Make sure to call them for a quote, you'll understand what I mean when you meet them.

February 09, 2018

5

Thanks so much to Teresa and her excellent crew! Great job!

February 02, 2018

5

The only legitimate HVAC company based in Franklin County.

November 19, 2017

5

I recently had an issue with the AC in my home. Jim's Heating & Cooling came out right away to help fix this issue. From the office admin to the service tech everyone was extremely friendly and helpful. Highly recommend!

August 18, 2017

5

2nd time we have used this company for service on our home HVAC. Jim's just saved us from another company claiming our system needed immediate replacement by doing a thorough cleaning & checking instead. If you need Trusted Service on your HVAC call Jim's!! This is truly a 5 Star rated company.

July 19, 2017

5

The staff at Jim's is fast, affordable and easy to deal with. Theresa can set you up with anything you need from a routine maintenance to the purchase of a whole new HVAC system. Great people.

February 10, 2017

5

Pleasure to work with. Happy to discuss findings, if any, and provide suggestions to make your system as efficient as possible.

December 04, 2016

5

OUTSTANDING PROFESSIONALISM from all of the team at Jims Heating and Cooling. I could not be more satisfied with the entire process starting from the quote to installation.

December 02, 2016

5

Kyle found the problem immediately and made the repairs. Thank you for the quick and professional service.

August 26, 2016

5

Jim's heating and cooling has done our work for many years. they are very reliable, honest and fair people. We use their annual maintenance program as well. love the service they provide!

August 15, 2016

5

Unbelievable customer service!! Always available in any emergency!! True customer service, they truly care about their customers and always want the best possible for them. Always willing to go the extra mile. It feels great to be taken care of so wonderfully!! Give them a call to see how they can save you money.

August 12, 2016

5

Working with Teresea has been a wonderful experience! She truly cares about her clients and their satisfaction. She also speaks highly of her employees and is proud of her business.

July 19, 2016

5

You can't go wrong with Jim's Heating & Cooling - be sure to check in with Teresa or Dan when something isn't working right... or when you're ready to make changes. They are all about quality work and excellent PM. I love how they help you stay ahead of problems!

June 21, 2016

5

Kyle was polite and courteous. He was here to fix our AC, and he did in a quick and professional manner. Jim's Heating and Cooling has been the only company to work on my AC, and they will continue to do so.

June 17, 2016

5

Super fast service when our air conditioner was not working. Wouldn't use anyone else.

June 13, 2016

5

Lance was very friendly and professional .He was able to come ahead of time and called us seeing if that was OK . He did a great job of checking everything. He told us he wrote down our model numbers and CO of air conditioner and furnace. I always like him to change our filter in furnace, so it is done correct. . I also like that he wears covers on his shoes. We appreciate receiving a letter when our yearly contract needs to be renewed. We are lucky to have such a wonderful company in Washington with such great people working there .Thanks for all you do.

April 20, 2016

5

Kyle was a great asset to the Jim's Heating and Cooling team. He was there right on schedule. He had a pleasant personality and knew his "stuff". Thanks Kyle.

April 08, 2016

5

We have contracted with Jim's for spring and fall preventive maintenance for many years. I couldn't be more pleased with the friendly, thorough service Tim S. has provided for our geothermal system. He's knowledgeable, extremely courteous and speaks in terms I can easily understand. I recommend Jim's to all who are looking for peace of mind.

March 15, 2016

5

Tim arrived on time, was very pleasant and was aware of tracking in dirt by wearing shoe covers. He did a thorough check of our heating system and humidifier and we were very happy with his service.

December 15, 2015

5

Our family has used Jim's Heating and Cooling, Washington, MO for both our heating and air conditioning needs since we built our home in 2003. We have always been pleased with the service received, and regularly request "Tim" as our service technician. Tim always arrives promptly with a smile on his face. Once he gets his "booties" on he is prepared to get directly to work. We have never felt that Tim did any work that was not really necessary, and the work he has done always improves the operation of our system(s). Tim consistently cleans up after he performs service and remembers to turn off any lights he has turned on while working. Tim takes pride in his personal performance and in the integrity and reputation of the company he represents.

December 02, 2015

5

Tim is a very personable professional Really is thorough and extremely helpful. Send him to me anytime I need help.

December 01, 2015

5

Happy customer. Will call if any problems occur. Unit was in good shape , didn't try to make false claims that unit needed this or that. .working just fine . Trustworthy business.

November 16, 2015

5

Jim's Heating & Cooling is a great place for all your heating and cooling needs! Great service and friendly staff!

August 03, 2015

5

Teresa and Dan at Jim's Heating and Cooling are so friendly. I love coming into their store and I know when I see them they'll stop and say hello. I appreciate that kind of personal connection! Their service is excellent and I am constantly recommending them to anyone who needs heating and cooling service near Washington, MO.

February 02, 2015

5

Jim's Heating and Cooling has excellent customer service and they know they are experts in their field.

April 18, 2013

5

Jim's Heating and Cooling has taken great care of me and my family for years! They have provided great service with the instillation and maintenance of any system we have had throughout the years. 5 Star Service! Definitely would recommend them to anyone needing anything to do with heating and cooling! They also do much much more than just heating and cooling too!

April 18, 2013

5

Jim's Heating and Cooling is my go to place for my heating and air conditioning. They have a excellent staff, are very responsive to customer needs, and do anything to make sure the job in done right. I highly recommend Jim's Heating and Cooling.

April 18, 2013