Customer Reviews | Level 9 Heating & Cooling

5

Jim's Heating and Cooling has excellent customer service and they know they are experts in their field.

5

Jim's Heating and Cooling has taken great care of me and my family for years! They have provided great service with the instillation and maintenance of any system we have had throughout the years. 5 Star Service! Definitely would recommend them to anyone needing anything to do with heating and cooling! They also do much much more than just heating and cooling too!

5

Jim's Heating and Cooling is my go to place for my heating and air conditioning. They have a excellent staff, are very responsive to customer needs, and do anything to make sure the job in done right. I highly recommend Jim's Heating and Cooling.

5

Teresa and Dan at Jim's Heating and Cooling are so friendly. I love coming into their store and I know when I see them they'll stop and say hello. I appreciate that kind of personal connection! Their service is excellent and I am constantly recommending them to anyone who needs heating and cooling service near Washington, MO.

5

Jim's Heating & Cooling is a great place for all your heating and cooling needs! Great service and friendly staff!

5

Happy customer. Will call if any problems occur. Unit was in good shape , didn't try to make false claims that unit needed this or that. .working just fine . Trustworthy business.

5

Tim is a very personable professional Really is thorough and extremely helpful. Send him to me anytime I need help.

5

Our family has used Jim's Heating and Cooling, Washington, MO for both our heating and air conditioning needs since we built our home in 2003. We have always been pleased with the service received, and regularly request "Tim" as our service technician. Tim always arrives promptly with a smile on his face. Once he gets his "booties" on he is prepared to get directly to work. We have never felt that Tim did any work that was not really necessary, and the work he has done always improves the operation of our system(s). Tim consistently cleans up after he performs service and remembers to turn off any lights he has turned on while working. Tim takes pride in his personal performance and in the integrity and reputation of the company he represents.

5

Tim arrived on time, was very pleasant and was aware of tracking in dirt by wearing shoe covers. He did a thorough check of our heating system and humidifier and we were very happy with his service.

5

We have contracted with Jim's for spring and fall preventive maintenance for many years. I couldn't be more pleased with the friendly, thorough service Tim S. has provided for our geothermal system. He's knowledgeable, extremely courteous and speaks in terms I can easily understand. I recommend Jim's to all who are looking for peace of mind.

5

Kyle was a great asset to the Jim's Heating and Cooling team. He was there right on schedule. He had a pleasant personality and knew his "stuff". Thanks Kyle.

5

Lance was very friendly and professional .He was able to come ahead of time and called us seeing if that was OK . He did a great job of checking everything. He told us he wrote down our model numbers and CO of air conditioner and furnace. I always like him to change our filter in furnace, so it is done correct. . I also like that he wears covers on his shoes. We appreciate receiving a letter when our yearly contract needs to be renewed. We are lucky to have such a wonderful company in Washington with such great people working there .Thanks for all you do.

5

Super fast service when our air conditioner was not working. Wouldn't use anyone else.

5

Kyle was polite and courteous. He was here to fix our AC, and he did in a quick and professional manner. Jim's Heating and Cooling has been the only company to work on my AC, and they will continue to do so.

5

You can't go wrong with Jim's Heating & Cooling - be sure to check in with Teresa or Dan when something isn't working right... or when you're ready to make changes. They are all about quality work and excellent PM. I love how they help you stay ahead of problems!

5

Working with Teresea has been a wonderful experience! She truly cares about her clients and their satisfaction. She also speaks highly of her employees and is proud of her business.

5

Unbelievable customer service!! Always available in any emergency!! True customer service, they truly care about their customers and always want the best possible for them. Always willing to go the extra mile. It feels great to be taken care of so wonderfully!! Give them a call to see how they can save you money.

5

Jim's heating and cooling has done our work for many years. they are very reliable, honest and fair people. We use their annual maintenance program as well. love the service they provide!

5

Kyle found the problem immediately and made the repairs. Thank you for the quick and professional service.

5

OUTSTANDING PROFESSIONALISM from all of the team at Jims Heating and Cooling. I could not be more satisfied with the entire process starting from the quote to installation.

5

Pleasure to work with. Happy to discuss findings, if any, and provide suggestions to make your system as efficient as possible.

5

The staff at Jim's is fast, affordable and easy to deal with. Theresa can set you up with anything you need from a routine maintenance to the purchase of a whole new HVAC system. Great people.

5

2nd time we have used this company for service on our home HVAC. Jim's just saved us from another company claiming our system needed immediate replacement by doing a thorough cleaning & checking instead. If you need Trusted Service on your HVAC call Jim's!! This is truly a 5 Star rated company.

5

I recently had an issue with the AC in my home. Jim's Heating & Cooling came out right away to help fix this issue. From the office admin to the service tech everyone was extremely friendly and helpful. Highly recommend!

5

The only legitimate HVAC company based in Franklin County.

5

Thanks so much to Teresa and her excellent crew! Great job!

5

This place is a complete package! Not only are they knowledgeable, but they are friendly and efficient. They will help you with financing and rebates. They handle everything for you and explain the process along the way. We received three quotes when we were replacing our furnace, A/C unit, and water heater and they were right in the middle as far as price. However, their service, knowledge, and professionalism made them an easy choice. Make sure to call them for a quote, you'll understand what I mean when you meet them.

5

Great people Great service.They redid our business and the workmanship was excellent and the units are performing great left no mess. Thanks!

5

Dan and his team were great! I had a mini split system installed, and they were all clean, courteous, and prompt. Definitely the number I want hanging on my A/C!

5

More than just heating and cooling. Check other money saving products and also a maintenance plant to keep your heating and cooling in great condition. Great service.

5

Missouri Weather is so crazy! You need your heater one day and a/c the next. I’m so glad Level 9 is here to keep my unit going. Thank you.

They do an incredible job and are very reasonable in terms of price. They will act immediately in an urgent situation as well. I wish all contractors were like them.

I have never dealt with such a great company. If you want a company that actually takes time to explain every question you have, has clean cut employees, arrives on time, and go above and beyond for their customers then Level 9 Is the company. We had problems with other companies like freedom heating and cooling with our home warranty and dames came out and actually had a tech that knew what he was doing. He got our a.c taken care of in no time at all. We will never use anyone else except dames. I promise you, you will be more than happy with there service.

Absolutely fantastic service. In less than an hour of my initial call the technician had the problem with my ac unit diagnosed and fixed. Highly recommend.

I called on a Sunday morning, hottest day of the summer so far and they were at my door within one hour! The air conditioner was fixed and the service technician was friendly, and glad to have helped us. I would recommend Level 9 for all your air conditioner/heating needs. First class operation!!

They were recommended by a friend years ago. I've used them several times always seem professional and honest.

More than just heating and cooling. Check other money-saving products and also a maintenance plant to keep your heating and cooling in great condition. Great service.

5

Dan and his team were great! I had a mini split system installed, and they were all clean, courteous, and prompt. Definitely, the number I want hanging on my A/C!

5

Great people Great service. They redid our business and the workmanship was excellent and the units are performing great left no mess. Thanks!

5

This place is a complete package! Not only are they knowledgeable, but they are friendly and efficient. They will help you with financing and rebates. They handle everything for you and explain the process along the way. We received three quotes when we were replacing our furnace, A/C unit, and water heater and they were right in the middle as far as price. However, their service, knowledge, and professionalism made them an easy choice. Make sure to call them for a quote, you'll understand what I mean when you meet them.

5

Thanks so much to Teresa and her excellent crew! Great job!

5

The Crew did a great job!

5

The only legitimate HVAC company based in Franklin County.

5

I recently had an issue with the AC in my home. They came out right away to help fix this issue. From the office admin to the service tech everyone was extremely friendly and helpful. Highly recommend!

5

The staff at Jim's is fast, affordable and easy to deal with. Theresa can set you up with anything you need from routine maintenance to the purchase of a whole new HVAC system. Great people.

5

The staff is great! Their service techs are fast and make sure the problem is fixed. Everyone at Jim's has been great to work with.

5

A pleasure to work with. Happy to discuss findings, if any, and provide suggestions to make your system as efficient as possible.

5

I think this company is going to be very good. Looking forward to my Spring Checkup.

5

5 Star Company!!! Their tech Adam is the best!!!!

5

The team consisting of Adam, Randall and Joe were able to diagnose, quote and install a new air conditioning unit In quick order to get our rental family relief in the hot and humid summertime. The excellent response and turn around time helped us keep our own customers happy. Great communication and quality service at a fair price is why Level 9 is our partner in business.

5

Level 9 is the perfect company to go with! Great customer service and very reasonable.

5

I just want to give a huge shout out to the technician Dan who stayed at my home until my AC situation was figured out and fixed. His concern, diligence, and expertise are very appreciated!!

5

Fair prices and financing options.

5

Installed a Comfortmaker heat pump and had great service with good customer relations with service techs who handled some glitches in the unit. They are reputable and I am glad I chose Level 9.

5

Wonderful people and fantastic service!

5

We recently had a heat pump and matching coil with electric back up heat installed. Randall was our initial contact and was professional as well as persuasive. My wife and I were extremely impressed. The units were installed by Dan and Greg. In the words of Winston Churchill, "Never have so few (Dan and Greg) done so much for so many (our family of four)." These two guys were awesome. One thing about Greg is he is loyal to a fault. As they were wrapping up, I asked Greg to show me how to work the thermostat. He told me he had already explained it to my wife and she had told him not to show me as I would surely mess it up. I replied by asking what am I supposed to do if something happened to her and he said he would leave his number and I could just call him. All this as my wife cackled in the other room. Level 9 has definitely proven itself to be the go to company for your heating and cooling needs.

5

Level 9 has a very professional team that’s willing to put the customer first and help you out in a timely manner! I strongly recommend them for your heating and cooling needs.

5

Had a great experience with Level 9, from the office staff to the technician. Would hands down recommend them to anyone looking for HVAC help.

5

This company is the best! I had some issues with our air conditioner and they helped me fix it super fast and were super helpful with the process! Highly recommend!

5

Arrived quickly, great hospitality, they took time to talk with you about what's going on, and they truly care about their work!

5

Rob did an amazing job, he is very knowledgeable. We have been living here for 15 years and didn’t know things about our unit until he thoroughly explained it . Very friendly and efficient, will definitely be using this service from now on .

5

Rob did an amazing job, he is very knowledgeable. I will definitely be using this service from now on.

5

It is awesome when the choice of an HVAC company are vindicated by outstanding service and customer support. 18 months ago we chose Jim's Heating and Cooling to install a new heat pump system. Recently, the system began short cycling in heat mode and running constantly in A/C. Level 9 sent out Robby for trouble-shooting and he quickly dug in and located and repaired the issue. His knowledge, skill, and demeanor is outstanding and I would recommend level 9 for HVAC installation and service.

5

Quick response and found problem very quickly Had us repaired in a very short time.

5

Everything went as scheduled,just the way I was told it would go when I set up the appointment to replace my old A/C and heater. The price was reasonable and installation went perfect.

5

Everything went as scheduled,just the way I was told it would go when I set up the appointment to replace my old A/C and heater. The price was reasonable and installation went perfect.

5

Rob was very knowledgeable, very informative and friendly. We have requested him to come back because he did such a great job .

5

The experience was very good from start to finish, from bid to completion. They showed up when they said they would be there. They were knowledgeable and willing to explain different products to us. The bid was the exact final cost. The installation was quick. The final installation looks great. And they cleaned up before the left.

5

Great , prompt , communicated and fixed quickly

5

With Rich on the job it’s always good.

5

He was very knowledgeable and very friendly and should be commend for his work. Thank you

5

I've been a customer since 2004. The service is as good today as it was 16 yrs ago.

5

As expected great job

5

Excellent service

5

always good, as expected.

5

A completely professional service call.

5

Prompt, professional and extremely courteous. Fair pricing.

5

The technician- Robby Ketcherside was great took his time and found problems was able to fixes them on the same visit. Very happy.

5

Came right on time, very professional

5

Ben was patient and knowledgeable. Fixed a few things so i won't break down later. Great guy.

5

You cleaned my air conditioner and gave things that should be corrected when cutting my grass

5

This was the third call for the furnace stopping. The technician spent a long time searching for the cause. It turned out to be a bad battery in our thermostats shutting down the furnace.

5

Did all that was asked and expected.

5

Level 9 team did a great job improving our air quality in our home. Kind and professional and appreciate the contact less call during COVID. Great job !!!!

5

Chris was polite, and thorough. Check out the furnace and AC. Told us our options for fixing the AC.

5

Very courteous and professional.

5

He checked everything and was very good at his job.

5

Derrick is awesome! He is very professional and always makes sure everything is working properly and answers any questions we may have. He's the best!

5

Chris was conscientious about keeping our house clean as he inspected the ac. He gave us information without pushing us to purchase anything. Very friendly.

5

Your technician, Chris Hinson, phoned shortly in advance of arrival, arrived as scheduled, was proficient in his job performance, executed service expediently and efficiently with excellent customer service and communication skills. He was very respectful of social distancing protocol, which we very much appreciated. We were very pleased with the service we received.

5

Level 9 did a great job. Joe and Steve Klebolt are fantastic technicians. Thank you so much

5

Adam was very friendly. He got in and got the work done quickly and answered all my questions. I would definitely call Level 9 for work again.

5

Very good tune up. Answered all our questions and helped resolve some worries we had.

5

I Had Gregory Jones, very professional, knowledgeable, & courteous. I will definitely refer Level 9 to others and use them again if needed.

5

Adam Brittington is a very pleasant and mannerly young man. He definitely knew how to repair the problem. I enjoyed our conversations and his explanations on the history of his company. I have no doubt my heating/AC is properly repaired and is ready for when the weather demands it. Nice to know Bob"s Heating is in such capable hands, and the future is bright for Level 9 Heating and Cooling. Thanks for the speedy service call, and I want to say THANK YOU VERY MUCH.

5

Adam, your service technician, was very helpful and did a great job....it was a joy meeting him.

5

overall very good

5

Great service! Thank you Greg for finding and fixing the problem! We would use Level 9 again.

5

All went great , well done and in time promised. Thank you.

5

Very professional. Will call you again when I have a problem. THANKS SO MUCH