Customer Service Representative

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are:

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Washington. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only customer service representative they’ll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

What We Do:

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning, and electrical systems.

The Big Task:

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

Key Sub Tasks:

  • You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
  • Participate in training so that you grow and develop as a professional.
  • Maintain and update our customer database with complete and accurate information.
  • Maintain communication with dispatch and your manager.

Desired Skills and Experience:

If you can achieve the above and you find it fun and challenging - you have just the right amount.

What We Offer:

  • Our top performers are among the highest paid in the area. You’ll have unlimited earning potential.
  • Medical Insurance -- we pay 90% of your insurance premiums for health, dental, vision, life insurance, short-term and long-term disability. While Level 9 does not cover the premiums, family members are welcome to take advantage of our excellent insurance benefits as well!
  • Through our partners, we aid all employees in meeting their retirement goals with a generous employer contribution (you heard right, employee contributions are encouraged to help you meet your goals, but not required to receive our contribution) to your 401k Plan. Don’t have a plan in place? We will help you establish one.
  • A family. This is last on the list because it’s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Level 9 Heating and Cooling.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Level 9 Heating and Cooling. When you're ready, please send your resume to the hiring manager's email to apply for this position.

Equal Opportunity Employer

Job Type: Full-time

Pay: $12.00 - $16.00 per hour

Email resume to:

Our Customers Trust Us

Jim's Heating & Cooling is a great place for all your heating and cooling needs! Great service and friendly staff!
Kelsea H - Wildwood, MO 63040
The service technician was prompt and wore a mask so I felt safe (I wore a mask too) Very knowledgeable and friendly. In, out and paid for within 30 minutes. Very reasonably priced too, Thanks!
Connie V - Washington, MO 63090
Affton Heating and Cooling merged with Level 9. Unlike most mergers, the quality, service and affordability remained at the same high level.
Sue L - Washington, MO 63090
Jim's Heating and Cooling has taken great care of me and my family for years! They have provided great service with the instillation and maintenance of any system we have had throughout the years. 5 Star Service! Definitely would recommend them to anyone needing anything to do with heating and ...
Jacob H - Labadie, MO 63055
Tim was great. Very knowledgeable on his craft. Would highly recommend. Great service every time I use Level 9
Mike T - Washington, MO 63090
Very good job he came out on a Saturday night to fix our ac unit. Thank you
George K - Washington, MO 63090